Policies

Cancellation/Reschedule Policy

We kindly ask for 24-hour cancellation notice for all salon and spa services. All spa packages and group events require 48-hour cancellation notice. Any guest with 3 no shows will be required to provide a credit card when making their next appointment. If additional no shows occur, the credit card will automatically be charged for the amount of the missed appointment.


Late Arriving Guest Policy

We kindly ask that you arrive at your scheduled appointment time to ensure adequate time for a quality experience with your service provider. Guests arriving late for appointments may be asked to reschedule as accommodating late arriving guests may inconvenience the service provider’s next guest.


Gift card/certificates Policy

Milano gift cards expire after 4 years unless otherwise specified. The cards are always valid for the purchase price. Gift certificates purchased for specific services or packages may be subject to service price increases. Series Packages expire after 1 year.


Redo Policy

Milano stands firmly behind all of its salon and spa services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. We do ask to hear from you within a week of the date of service so we can promptly remedy any issues.


Children’s Policy

For the safety of your children and the comfort and consideration of all our salon and spa guests, children 12 and under receiving salon and spa services must be accompanied by an adult.


Cellular Phone Policy

In consideration of all of our salon and spa guests, upon entering the salon and spa, please place your cell phones on silent or vibrate.


Payment Policy

We accept cash, personal checks , Master Card, Visa, Discover, and American Express.


Return Policy

All Aveda & Dermalogica products may be returned within 90 days for a full refund or exchange.

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